Shipping Policy

Shipping Policy

At BRASSCO, we aim to deliver your order safely, securely, and on time. We carefully pack every product to help ensure it reaches you in excellent condition.

Delivery Across Pakistan

We offer delivery services across Pakistan. Orders can be delivered to major cities as well as many other areas across the country.

Order Processing

  • Orders are generally processed within 1–3 working days after confirmation.

  • Orders placed on weekends or public holidays may be processed on the next working day.

  • For Cash on Delivery (COD) orders, we may contact you to confirm your order before dispatch.

  • Once your order has been dispatched, you may receive shipment/tracking information where available.

Delivery Time

Estimated delivery time is generally:

  • Major Cities: 2–5 working days

  • Other Areas: 3–7 working days

Delivery times are estimates and may vary depending on the destination, courier service, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.

From time to time, BRASSCO may offer free shipping promotions on selected products, orders, or during special sales.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • Complete address

  • City

  • Contact number

  • Any useful landmark or delivery instructions

BRASSCO will not be responsible for delays or failed deliveries caused by an incorrect, incomplete, or unreachable delivery address or phone number.

Delivery Attempts

Our courier partner may make multiple delivery attempts. If the customer is unavailable or cannot be contacted, the shipment may be returned to BRASSCO.

If an order is returned because of the customer's unavailability, refusal to receive the parcel, or incorrect delivery information, additional shipping charges may apply if the order is requested to be shipped again.

Damaged Package

We take special care when packaging our products. However, if your parcel appears visibly damaged at the time of delivery, please inform the courier immediately and contact BRASSCO as soon as possible.

For damage claims, customers may be required to provide clear photographs or videos of:

  • The outer packaging

  • Shipping label

  • Damaged product

  • Internal packaging

This helps us investigate the issue with the courier and provide an appropriate solution.

Delayed or Lost Shipments

Although we work with reliable courier partners, occasional delays can occur due to weather, public holidays, operational issues, or other circumstances.

If your shipment appears to be significantly delayed or lost, please contact us so we can coordinate with the courier service and assist you.

International Shipping

At this time, BRASSCO primarily offers delivery within Pakistan. International shipping may be available for selected orders upon request.

For international orders, shipping costs, customs duties, taxes, and other applicable charges may be the customer's responsibility.

Contact Us

For questions regarding your order or delivery, please contact BRASSCO:

Contact : 03063888111
Website: brassco.pk

We are committed to providing a smooth and reliable shopping experience from order placement to delivery.