Effective Date: October 9, 2026

At BRASSCO, accessible at www.brassco.pk, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit our website, place an order, contact us, or interact with our services, and how that information may be used.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information You Provide to Us

When you browse our website, place an order, or contact our team, you may provide information such as:

• Your name and contact details, including phone number and email address.
• Your shipping and billing address.
• Order details, including products purchased and order history.
• Information you share with us through WhatsApp, email, phone calls, or other customer-service communications.
• Any other information you voluntarily provide when requesting assistance.

Please provide accurate information so that we can process your order and communicate with you effectively.

2. Information Collected Through Website Use

When you visit BRASSCO, certain information may be collected automatically through Shopify and the technologies used to operate our website. Depending on your settings and the tools enabled, this may include:

• Your device type, browser, and operating system.
• IP address and general usage information.
• Pages visited, products viewed, and interactions with website features.
• Referral information and technical data used to help maintain website performance and security.

This information may help us understand how visitors use our website, improve the shopping experience, and identify technical issues.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website activity, and measure advertising performance.

Shopify may use technologies necessary to operate the online store and support checkout. We may also use analytics and advertising tools, including Meta technologies, depending on the tools enabled on our website.

You can manage or block cookies through your browser settings. Disabling certain cookies may affect some website features or functionality. Where required, we will seek consent for non-essential cookies or tracking technologies.

4. How We Use Your Information

BRASSCO may use personal information for the following purposes:

• To process, confirm, and fulfil your orders.
• To arrange delivery and communicate order updates.
• To contact you regarding order details, payment arrangements, or delivery questions.
• To respond to customer inquiries, complaints, and support requests.
• To operate, maintain, and improve our website and services.
• To help detect fraudulent, suspicious, or unauthorized activity.
• To understand website performance and customer shopping preferences.
• To measure and improve advertising campaigns, where applicable.
• To meet applicable legal obligations and protect our legitimate business interests.

We aim to collect and use information only for relevant business purposes.

5. Order Processing, Delivery, and Service Providers

To complete your purchase, we may need to share relevant information with service providers involved in processing your order. These may include:

• Shopify: to operate our online store and support order processing.
• Delivery and courier companies: to deliver your order using the necessary recipient and address details.
• Payment service providers: where applicable, to process or verify payments.
• Technical and customer-support providers: where needed to maintain our website or assist with customer service.

We seek to limit the information shared to what is reasonably necessary for the relevant service. These providers may handle information according to their own privacy practices and applicable obligations.

6. Advertising and Meta Technologies

BRASSCO may use Meta advertising services, including Facebook and Instagram advertising tools, to promote products, measure campaign performance, and understand interactions with our website.

Where Meta Pixel or similar tools are enabled, certain browsing or interaction events may be shared with Meta. Depending on the tools and settings in use, this information may help measure advertisements or support relevant advertising.

You can review and manage advertising preferences through the relevant platform settings. You can also review Meta's privacy information at https://www.facebook.com/privacy/policy/.

Our use of these tools may change as our website and advertising arrangements develop. The specific information collected depends on the technologies enabled and your applicable privacy settings.

7. Payments and Financial Information

Payments and payment arrangements may vary depending on your location and the options available for your order.

When you use an online payment service, your payment information is generally handled by the relevant payment provider. BRASSCO does not intend to collect or store complete payment-card details through ordinary customer-service communications.

For cash-on-delivery or orders requiring advance payment, we may use the information necessary to confirm your order and coordinate the applicable payment arrangements.

Please avoid sending sensitive financial information through WhatsApp, email, or other informal communication channels.

8. WhatsApp and Customer Communications

BRASSCO may contact customers by phone, email, or WhatsApp to confirm orders, clarify delivery details, provide order updates, and respond to customer-service requests.

Information shared through these channels may be used to handle your inquiry or complete your transaction. WhatsApp and other communication platforms process information under their own privacy terms and practices.

If you contact us through a third-party platform, your interaction may also be subject to that platform's privacy policy.

9. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, business recordkeeping, dispute resolution, and legal requirements.

We take reasonable steps to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no website, online transmission, or electronic storage method can be guaranteed to be completely secure.

Please contact us promptly if you believe your information has been used improperly in connection with BRASSCO.

10. Your Privacy Choices and Requests

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we hold about you. You may also be entitled to object to or restrict certain processing, or withdraw consent where processing is based on consent.

Some information may need to be retained to complete transactions, maintain required records, resolve disputes, or comply with legal obligations.

To submit a privacy-related request, contact us using the details provided below. We may need to verify your identity before responding.

If you receive promotional communications from us, you may ask us to stop sending them. Transactional messages needed to manage an order may still be sent where appropriate.

11. Children's Privacy

BRASSCO's website is intended for a general shopping audience and is not knowingly designed to collect personal information directly from children in violation of applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

BRASSCO does not control the privacy practices or content of third-party websites. When you leave our website, we encourage you to review the relevant third party's privacy policy before providing personal information.

13. International Processing

Shopify and other service providers may process or store information in countries other than the country where you live. Where personal information is transferred internationally, the applicable service providers and relevant legal requirements may determine how that information is protected and processed.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website features, service providers, or applicable legal requirements change.

Any revised version will be published on this page with an updated effective date. We encourage you to review this page periodically.

15. Contact BRASSCO

If you have questions about this Privacy Policy or wish to make a privacy-related request, you can contact us using the details below:

Business Name: BRASSCO
Website: https://www.brassco.pk
Email: brasscointeriors@gmail.com
WhatsApp: +92 306 3888111
Business Address: Shop no 49 First Floor Gulberg Plaza Liberty Market Lahore