Effective Date: October 9, 2026

At BRASSCO, we aim to provide quality lamps, handicrafts, and home décor products to our customers across Pakistan. We carefully prepare and package orders to help ensure that products reach you in good condition.

Please read our Refund & Exchange Policy before placing an order.

1. Refund Policy

BRASSCO does not offer refunds for change of mind, personal preference, or situations where a customer no longer wishes to keep a correctly delivered product.

If you receive a damaged, defective, or incorrect item, please contact our customer support team promptly so we can review the issue and determine an appropriate resolution.

Any resolution will depend on the nature of the issue and the outcome of our review.

2. Exchange Eligibility

An exchange may be considered only if:

• The product arrives damaged or defective.
• You receive a product different from the one you ordered.

Please check your parcel when it arrives and report any visible damage or order discrepancy to BRASSCO as soon as possible.

To help us assess your request, please provide:

• Your order number and contact details.
• Clear photographs or a video showing the issue.
• A brief description of the damage, defect, or incorrect item.

Where possible, report visible parcel or product damage to the courier at the time of delivery and retain any relevant delivery documentation.

3. Inspection and Exchange Approval

All exchange requests are subject to review and approval by BRASSCO.

If your request is approved, we will explain the next steps for returning the affected product. Please keep the product, its accessories, and original packaging until our team advises you how to proceed.

After the returned item is received and inspected, BRASSCO will arrange a replacement where appropriate, subject to product availability.

If the same product is unavailable, our team will contact you to discuss the available resolution.

4. Shipping Charges for Eligible Exchanges

For an approved exchange involving a product that arrived damaged, defective, or incorrect, BRASSCO will cover the applicable shipping charges associated with the approved exchange.

Please contact our team before sending any item back. Returns sent without prior coordination may delay the inspection and resolution process.

5. Items Not Eligible for Exchange

Exchange requests may be declined in the following situations:

• The customer changes their mind or simply prefers another product.
• The product was ordered correctly and received in the expected condition.
• The product has been used, altered, or damaged after delivery by the customer.
• The product or its parts are missing due to handling after delivery.
• The request does not relate to a damaged, defective, or incorrect item.

Any applicable legal rights remain unaffected by this policy.

6. How to Request an Exchange

To report a problem with your order, contact BRASSCO using the details below. Include your order number and clear evidence of the issue so our team can assess your request.

Please wait for instructions from our team before returning a product.

Business Name: BRASSCO
Website: https://www.brassco.pk
Email: brasscointeriors@gmail.com
WhatsApp: +92 306 3888111

7. Policy Updates

BRASSCO may update this policy when necessary to reflect changes in business procedures or applicable requirements. Any revised policy will be published on this page with its updated effective date.

Our Commitment

At BRASSCO, we value our customers and strive to resolve genuine product issues fairly and transparently. If your order arrives damaged, defective, or incorrect, please contact us promptly so we can review the matter and assist you.