Effective Date: October 9, 2026

Welcome to BRASSCO. These Terms of Service govern your access to and use of our website, https://www.brassco.pk, and the products and services offered through it.

By visiting our website or placing an order, you agree to these Terms. If you do not agree, please discontinue use of the website.

1. About BRASSCO

BRASSCO offers lamps, handicrafts, and home décor products through its online store. These Terms apply to website visitors, customers, and anyone using our online services.

2. Website Use

You agree to use our website lawfully and responsibly. You must not misuse the website, attempt unauthorized access, interfere with its operation, submit misleading information, or use the website for fraudulent or unlawful purposes.

We may take reasonable steps to protect our website, customers, and business against misuse.

3. Products and Availability

We aim to present our products, descriptions, images, and prices as accurately as possible. However, actual product appearance may vary slightly due to lighting, photography, screen settings, or manufacturing characteristics.

All products are subject to availability. We may update product descriptions, prices, or availability when necessary.

If a product becomes unavailable after an order has been placed, we will contact the customer to discuss the next steps.

4. Prices and Payments

Product prices and any applicable delivery charges will be communicated through the website or during order confirmation, as applicable.

Available payment methods may vary depending on the customer's location and order requirements. Cash on delivery may be available in many areas of Pakistan, while some orders may require advance payment.

Any applicable shipping or payment arrangements will be communicated before the order is finalized.

5. Order Placement and Confirmation

Submitting an order does not necessarily mean that it has been finally accepted.

BRASSCO may contact customers by phone or WhatsApp to verify order details, delivery information, product availability, and payment arrangements.

Orders are processed according to product availability and the requirements of the order. We may decline or cancel an order where necessary, including where product availability, incorrect information, or suspected fraudulent activity prevents us from fulfilling it. If payment has already been received for an order that cannot be fulfilled, we will communicate the appropriate resolution.

Customers are responsible for providing accurate contact and delivery information.

6. Shipping and Delivery

Delivery times and shipping charges may vary according to the delivery location, product availability, packaging requirements, and courier arrangements.

Delivery estimates are provided for guidance and are not guaranteed. Delays may occur because of circumstances outside our reasonable control.

For further information, please review the Shipping Policy available on our website.

7. Refunds and Exchanges

Our Refund & Exchange Policy explains the conditions under which an exchange may be considered.

In general, exchange requests are reviewed for products that arrive damaged, defective, or incorrect. Customers should report any issue promptly and provide the information needed for assessment.

Please review our Refund & Exchange Policy before placing an order. Nothing in these Terms is intended to exclude rights that cannot legally be excluded under applicable law.

8. Customer Accounts and Information

Customers may be able to create an account or place an order using guest checkout, depending on the website features available.

You are responsible for providing accurate information and safeguarding your account login details, where applicable. Please contact us if you suspect unauthorized access to your account.

The collection and handling of personal information are described in our Privacy Policy.

9. Intellectual Property

Unless otherwise stated, website content, including BRASSCO branding, text, graphics, product photography, and other materials, is owned by BRASSCO or used with appropriate permission.

You may not reproduce, distribute, modify, or commercially use our content without prior authorization, except where permitted by applicable law.

10. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, delivery services, social media platforms, and other external websites.

These services may be governed by their own terms and privacy policies. BRASSCO does not control every aspect of third-party services and is not responsible for their independent policies or practices.

11. Website Accuracy and Availability

We make reasonable efforts to maintain accurate website information and reliable access to our online store. However, we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

We may update, suspend, or modify website features, product listings, or services as needed.

12. Limitation of Liability

To the extent permitted by applicable law, BRASSCO will not be responsible for indirect or consequential losses arising from the use of our website or delays caused by circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including any applicable consumer rights.

13. Changes to These Terms

BRASSCO may revise these Terms to reflect changes in our business, website features, or applicable legal requirements.

Updated Terms will be published on this page with a revised effective date. Your continued use of the website after changes are published constitutes use under the updated Terms, to the extent permitted by applicable law.

14. Governing Law

These Terms are subject to the applicable laws of Pakistan, without limiting any mandatory consumer protections that may apply.

15. Contact Information

If you have questions about these Terms or need assistance with an order, please contact us:

Business Name: BRASSCO
Website: https://www.brassco.pk
Email: brasscointeriors@gmail.com
WhatsApp: +92 306 3888111

By using BRASSCO's website, you acknowledge that you have read and understood these Terms of Service.